Job Description

Our client is looking for an Operations Support Coordinator to oversee cleaning job coordination from booking through to completion while supporting administrative, customer service, and recruitment tasks. You will act as the central point of communication between clients, cleaners, and internal teams to ensure all operations run efficiently.

This role requires strong organizational skills, attention to detail, and the ability to handle fast-paced environments, especially when managing last-minute booking changes and Airbnb turnovers.

Schedule:

Flexible within client's business hours (aligned with Melbourne business hours) (AEST) (20 hours per week)

Responsibilities
Booking & Operations Coordination

• Coordinate and manage all cleaning job bookings from start to completion
• Record client details, verify schedules, and confirm cleaner assignments
• Ensure all bookings are accurately tracked and updated in real time
• Monitor job progress and confirm completion

Airbnb Turnover & Client Coordination

• Manage Airbnb turnover schedules and last-minute booking changes
• Act as the primary point of contact for client and guest-related updates
• Coordinate with the laundry team to ensure timely turnaround of linens
• Ensure all parties are aligned on schedules and requirements

Sales & Lead Generation

• Conduct daily cold calls and outreach to generate new business leads
• Follow up with prospective clients and maintain lead pipelines
• Support client acquisition and booking conversion efforts

HR & Recruitment Support

• Source and screen potential cleaner candidates
• Schedule interviews and coordinate recruitment processes
• Support onboarding and documentation tasks

Quality Control & Compliance

• Review property photos submitted by cleaners to ensure quality standards
• Verify job completion before final sign-off
• Ensure cleaners meet service expectations and requirements
• Follow up on no-shows or performance issues

Administrative Support

• Manage email correspondence and client communications
• Coordinate WhatsApp group communications with cleaners and team members
• Maintain accurate records of bookings, schedules, and client interactions
• Support general administrative and compliance-related tasks

Requirements

• Previous experience in cleaning, property management, or similar operations roles
• Experience in both sales and recruitment
• Experience supporting Australian clients preferred
• Strong attention to detail, particularly in reviewing visual documentation.
• Excellent written and verbal communication skills with the ability to handle pressure and last-minute changes.
• Highly organized and solution-oriented with strong multitasking abilities.

Why Join This Team?

• Work in a fast-growing service-based business
• High-impact role supporting daily operations
• Opportunity to take ownership of processes and coordination
• Flexible work arrangement
• Opportunity to grow with the business

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.