Overview

We are seeking a highly organized, proactive, and detail-oriented Broker Success Coordinator Assistant with exceptional experience in the real estate industry to support our fast-paced operations team. In this role, you will drive timely referral management, agent accountability, and seamless coordination across active transactions. If you thrive in a dynamic, independent environment and possess a high sense of urgency and professionalism, this is the perfect opportunity to elevate your real estate operations career.

Schedule

• Monday to Friday | 9:00 AM – 5:00 PM EST

Responsibilities

Referral Assignment Monitoring (Primary Responsibility)

• Monitor the pending referral queue hourly throughout the business day
• Ensure all incoming referrals are reviewed and assigned promptly
• Reassign any referral that has not been accepted within 2 hours
• Maintain fast response times and ensure no referral opportunities are missed
• Escalate urgent assignment issues when necessary
• This is the highest-priority and most time-sensitive responsibility of the role.

Agent Follow-Up & Deal Accountability (Secondary Responsibility)

• Manage follow-up communication for approximately 500 active real estate deals weekly
• Conduct outbound calls to agents who have not submitted required weekly status updates
• Collect accurate transaction updates and reinforce reporting expectations
• Maintain organized records of agent communications and deal progress
• Follow provided scripts and SOPs while maintaining professionalism and relationship-building skills

As-Needed Referral Coverage (High Priority / Variable Volume)

• Assist in sourcing agents for markets where current coverage is unavailable
• Perform outbound calling to identify and secure agent placement for incoming referrals
• Handle approximately 5–30 outbound calls daily depending on referral volume
• Ensure quick turnaround times for urgent market coverage needs
• Follow established scripts, workflows, and escalation procedures

Requirements

Required Experience

• Strong background in real estate operations, brokerage support, transaction coordination, or agent management
• Exceptional experience working within the real estate industry is required
• Experience handling high-volume workflows and time-sensitive coordination tasks
• Proven experience in outbound calling, follow-up coordination, or client/agent communication

Required Skills

• Excellent verbal and written English communication skills
• Strong organizational and multitasking abilities
• Ability to work independently with minimal supervision
• High sense of urgency and accountability
• Detail-oriented with strong follow-through skills
• Comfortable handling repetitive follow-up tasks while maintaining professionalism
• Ability to work efficiently under pressure in a fast-paced environment
• Strong problem-solving and decision-making skills

Preferred Qualifications

• Experience supporting real estate brokerages, referral networks, or transaction teams
• Familiarity with CRM systems and real estate platforms
• Experience working with SOP-driven operational environments
• Transaction coordination or deal management experience is highly preferred

What Success Looks Like

• Referral queues are consistently monitored and managed without delays
• Agents are held accountable for timely updates and communication
• New market referrals are placed quickly and efficiently
• Communication remains professional, proactive, and solutions-oriented
• Operational workflows remain organized, accurate, and reliable

Ideal Candidate Profile

• The ideal candidate is someone who thrives in a fast-paced real estate environment, communicates confidently with agents, and takes ownership of operational tasks without requiring constant supervision. They are dependable, proactive, and capable of balancing urgency with professionalism while supporting a high-volume referral and transaction pipeline.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Healthcare Insurance for eligible locations

Note:

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.