Role Overview:

The company is looking for a highly organized and proactive Office Manager to become the operational backbone of the business.

This is a remote role for someone who can take ownership of daily operations, track and file company records, and manage coordination across the company. You will keep jobs, schedules, and communications moving smoothly within the company.

This is not a task-only admin role. It requires judgement, accountability, and a lot of agency and you will be expected to actively contribute to this growing company.

Key Responsibilities:

• Own day-to-day administration and coordination across active jobs
• Manage the shared inbox and respond promptly to client, sales, and inter-department inquiries
• Maintain accurate job records, notes, and documentation in CRM and related systems
• Track job progress end-to-end so nothing falls through the cracks
• Build, improve, and document SOPs, checklists, and workflows
• Identify gaps in current processes and suggest smarter, more efficient ways of working
• Provide regular updates and reporting to the client
• Handle phone calls confidently and professionally when required

Experience Requirements:

• 3 to 5 years of experience in office management, operations, or senior administration
• Proven experience coordinating jobs, schedules, and multiple stakeholders
• Strong customer service and professional phone communication skills
• Ability to work independently without constant direction
  

Tools and Systems:

• MS Office Suite
• Google Workspace Suite

About You:

• Familiarity with creating databases for company projects and files
• Highly organized, detail-focused, and naturally proactive
• Confident making decisions and managing competing priorities
• Comfortable working independently in a remote environment
• Clear and confident communicator with strong spoken and written English
• Persistent and tough-skinned when following up with trades and contractors
• Tech confident and capable of improving systems, not just following them