Step into a pivotal virtual role where you'll be the first point of contact for patients seeking premium healthcare services. This position offers a unique opportunity to blend healthcare administration with customer service excellence, all while working remotely as an integral part of a dynamic medical team. You'll utilize modern practice management software and telecommunications systems to ensure seamless patient scheduling and communication. This role provides the perfect balance of autonomous work and team collaboration, offering stable, long-term career growth with a progressive healthcare provider. You'll receive comprehensive training on all systems and protocols, ensuring you're well-equipped to deliver the high-standard of service our client's patients expect.

Responsibilities:

• Serve as the primary point of contact for patient communications, managing incoming calls with a professional and caring approach
• Handle comprehensive appointment management, including scheduling, rescheduling, and managing cancellations to optimize healthcare provider availability
• Utilize advanced medical practice management software to maintain accurate scheduling and patient contact records
• Coordinate with on-site medical staff to ensure smooth patient flow and optimal practice operations
• Process patient inquiries and requests with attention to detail and follow-through
• Maintain strict confidentiality standards in line with Australian healthcare privacy requirements
• Provide exceptional customer service, ensuring each patient interaction reflects the practice's premium positioning
• Manage follow-up communications to ensure continuous patient care
• Collaborate with the healthcare team to maintain efficient practice operations
• Execute administrative tasks with accuracy and attention to detail

 

Requirements

• Previous experience in medical reception, healthcare administration, or similar customer service role
• Excellent English communication skills with a professional phone manner
• Demonstrated ability to maintain confidentiality and follow privacy protocols
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency with computer systems and ability to learn new software applications
• Reliable high-speed internet connection and quiet, professional home office setup
• Experience with medical practice management software preferred but not required (training provided)
• Strong problem-solving abilities and attention to detail
• Excellent time management and self-motivation skills
• Professional demeanor and positive attitude
• Ability to work independently while maintaining strong team communication
• Commitment to long-term professional growth and development