Job Overview

Our client is seeking a highly organized and customer-centric Operations Coordinator to join their growing team. This role is a perfect blend of high-touch customer support and precision-based payment operations. You will be responsible for managing the entire customer lifecycle—from initial booking and scheduling to payment processing and follow-up coordination. The ideal candidate is a proactive problem-solver with exceptional verbal and written English communication skill who can apply sound judgment and common sense to complex customer nuances, ensuring every interaction is professional and empathetic.

Schedule

• Monday - Friday, 20 hours per week Note: Preferably with overlap during AEST business hours (9:00 AM – 5:00 PM).

Responsibilities

• Customer Support: Provide exceptional assistance via email, phone, and digital channels, responding with empathy and professionalism.
• Booking Management: Oversee customer scheduling, manage booking platforms, and ensure all administrative entries are accurate.
• Payment Operations: Handle payment processing, send confirmations, and conduct diligent follow-ups on outstanding accounts.
• Escalation & Judgment: Identify customer concerns and determine when to resolve them independently using common sense or when to escalate to senior leadership.
• Records Maintenance: Maintain meticulously accurate customer records and operational documentation within the company’s CRM.
• Internal Coordination: Collaborate with internal teams to ensure a seamless end-to-end customer experience and operational efficiency.
• Administrative Support: Provide general operational assistance as needed to support business growth.

Requirements

• Communication:  Exceptional verbal and written English communication skill 
• Professional Experience: Proven track record in Customer Service, Sales Support, or Administrative Coordination.
• Technical Proficiency: Experience handling bookings, scheduling, and payment processing is highly preferred.
• Soft Skills: High level of accountability, attention to detail, and the ability to understand customer nuance and apply critical thinking.
• Digital Literacy: Familiarity with CRM systems, booking platforms, and payment tools (e.g., Stripe, PayPal, or specialized scheduling software).
• Autonomy: Ability to work independently and manage multiple priorities effectively in a remote environment.

Qualifications

• Previous experience in a role requiring high-stakes decision-making or common-sense judgment.
• Confident and customer-centric communication style.
• Ability to work consistently during Australian Eastern Standard Time (AEST).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.