Overview
Join a growing healthcare operations company focused on supporting medical-legal billing, arbitration, and healthcare administrative workflows across the United States. We are seeking a highly detail-oriented Healthcare Operations Support Specialist to assist with healthcare case intake, eligibility screening, document organization, and workflow coordination. This role focuses on back-office healthcare operations, requiring strong analytical skills, process accuracy, and the ability to manage sensitive documentation within a HIPAA-conscious environment.
Schedule
- Full-Time (35 hours per week) Aligned with Eastern Standard Time (EST) business hours
Responsibilities
- Manage intake and organization of U.S. healthcare and medical-legal case documentation
- Perform eligibility screening using structured multi-step workflows and internal processes
- Extract and verify key information from medical and legal documents accurately
- Ensure all case files are complete and ready for internal review
- Update and maintain case trackers using Excel, SharePoint, and internal systems
- Monitor deadlines and coordinate workflow progress for arbitration-related services
- Maintain organized digital records and documentation workflows
- Support operational coordination through Microsoft Teams and internal communication channels
- Maintain confidentiality and proper handling of sensitive healthcare information
- Support HIPAA-conscious documentation and workflow practices
- Identify missing information or inconsistencies for follow-up
- Contribute to maintaining efficient and accurate operational processes within a startup environment
Requirements
- Experience in healthcare claims, insurance operations, revenue cycle management, or related healthcare administrative environments
- Strong English communication skills, particularly for written documentation and internal coordination
- Proficiency with Microsoft Excel, SharePoint, and Microsoft Teams
- High attention to detail and strong organizational abilities
- Understanding of HIPAA regulations and healthcare data confidentiality practices
- Ability to work independently in a remote and fast-paced environment
- Strong analytical mindset with ability to follow structured multi-step workflows accurately
Highly Regarded Skills & Experience:
- Experience in legal process outsourcing (LPO) or medical-legal administrative workflows
- Familiarity with arbitration, claims review, or healthcare compliance processes
- Experience managing high-volume documentation and eligibility screening
- Background supporting U.S.-based healthcare or insurance operations
- Comfortable working within startup or rapidly evolving operational environments
Scope
- Support offshore healthcare operations and case coordination workflows
- Manage documentation extraction, eligibility tracking, and operational follow-ups
- Maintain accurate case tracking systems and deadline monitoring
- Coordinate workflows through Microsoft Teams and structured operational processes
- Contribute directly to operational accuracy, compliance readiness, and workflow efficiency
- Opportunity to grow within a specialized healthcare operations environment
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.