Overview

Join a growing telehealth company providing 24/7 virtual healthcare services across the United States. This role focuses on supporting daily operations, assisting patients, and ensuring a smooth and professional remote healthcare experience. Ideal candidates are detail-oriented, customer-focused, and comfortable working in a fast-paced environment.

Schedule:

• 9:00 AM – 5:00 PM | Thursday – Sunday (32 hours per week) Client Timezone: Texas, USA (CST/CDT)

Responsibilities

• Provide receptionist and administrative support for an online virtual health service.
• Handle incoming calls from patients, addressing inquiries about the business and prescription status.
• Assist patients via chat and text messages, answering questions and providing information.
• Conduct follow-ups with patients and send reminders for reviews.
• Perform data entry tasks, including entering patient information into the CRM system.
• Possess a basic understanding of medical terminology to communicate with doctors effectively.
• Collaborate with doctors and other medical staff as needed.
• Work closely with the website backend and the Kareo (or Zebra) system to access patient information and prescriptions.
• Ensure the security and confidentiality of patient data.
• Answer incoming calls and provide information about the business and prescription status.
• Respond to chat and text messages promptly and assist patients with their inquiries.
• Conduct follow-up calls or messages with patients and remind them to leave reviews.
• Enter patient information accurately into the CRM system.
• Maintain effective communication with doctors and medical staff.
• Ensure the security and confidentiality of patient data.
• Assist with any additional tasks related to receptionist and administrative duties.

Requirements

• Excellent communication skills in written and spoken English.
• Proficiency in using chat systems, phone systems, and text messaging platforms.
• Basic knowledge of medical terminology to facilitate communication with doctors.
• Familiarity with CRM systems (e.g., Kareo or Zebra) or the ability to quickly learn new software.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in data entry tasks.
• Ability to work independently and collaborate effectively with a remote team.
• Previous experience as a medical receptionist, medical assistant, or in a similar role is preferred.
• Availability to work the designated schedule, including weekends.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

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Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.