Job Description

As a Customer Service Representative, you will be the friendly face and voice of the company, providing top-notch support to valued customers through non-voice channels like email, chat, and SMS. Your role will be crucial in ensuring an exceptional customer experience by promptly addressing inquiries, resolving issues, and handling claims with professionalism and empathy.

Full-time
Monday to Friday, 8:30 am - 5:30 pm (12:30 AM to 9:30 AM Manila Time) includes 1h unpaid break
PST

Responsibilities

• Respond promptly to customer inquiries, claims, and issues through digital channels
  
• Provide accurate and helpful information to customers in a friendly manner
  
• Resolve customer concerns with empathy and a solutions-oriented approach
  
• Escalate complex cases to internal teams when necessary
  
• Maintain detailed records of customer interactions for quality assurance
  

Requirements

• Excellent written and verbal communication skills
  
• Customer support experience required
• Strong problem-solving abilities and multitasking capabilities
  
• Proficiency in using computer systems and digital communication tools
  
• Prior experience in customer service or a related field (preferred)
  
• Familiarity with the fashion industry (a plus)
  

Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.