About the Role

We are seeking a detail-oriented and organized individual to join our team in a customer-facing administrative support position. You will be responsible for managing communication channels, coordinating correspondence, and handling administrative tasks that keep our business running smoothly.

Key Responsibilities

• Monitor and respond to customer inquiries via social media messaging platforms in a timely and professional manner
• Compose and send professional emails to clients and stakeholders
• Prepare, process, and send invoices to customers
• Maintain clear and accurate records of all communications and transactions
• Ensure all customer interactions reflect our brand values and commitment to service

Required Skills and Experience

• Proven experience in customer service or administrative support
• Strong written communication skills with attention to detail
• Proficiency in email management and social media platforms
• Ability to handle multiple tasks efficiently and prioritize effectively
• Basic knowledge of invoicing or accounting software is a plus
• Professional demeanor and friendly customer service approach

What We're Looking For

A reliable, conscientious professional who takes pride in providing excellent customer service and maintaining organized systems. You should be comfortable working with various communication tools and have a genuine interest in supporting our clients.