About the Role

We are seeking a detail-oriented and organized individual to join our team in a communications and administrative support capacity. You will be responsible for managing customer inquiries, correspondence, and documentation to ensure smooth operations and excellent customer service.

Key Responsibilities

• Monitor and respond to customer messages through social media platforms in a timely and professional manner
• Compose and send professional emails to clients and stakeholders
• Prepare and send invoices to customers, ensuring accuracy and completeness
• Maintain organized records of all communications and transactions
• Support the team by managing various administrative tasks related to customer communications

Required Skills and Qualifications

• Excellent written communication skills
• Strong organizational and time management abilities
• Proficiency with email and social media platforms
• Ability to work independently and manage multiple tasks
• Attention to detail and commitment to accuracy
• Customer service experience is a plus

What We're Looking For

A reliable, proactive individual who is comfortable with digital communication tools and can deliver professional correspondence. You should be able to prioritize workload effectively and maintain a positive tone in all customer interactions.