Job Overview

Our client is seeking a dedicated Administrative Assistant to serve as the vital first point of contact for a wedding and events business. In this role, you will act as the administrative backbone for the operations, sales, and coordination teams, ensuring that every couple and client receives a professional and friendly experience from their very first inquiry. This is a high-volume support role where you will manage a steady flow of emails and leads, allowing senior planners to focus on high-value event execution.

Schedule

• Monday - Friday, 08:30 AM - 12:30 PM Hawaii Standard Time (20 hours per week)

Responsibilities

• Communication Management: Manage and respond to 20–30 daily inbound emails, including reservation requests, quote follow-ups, and general inquiries.
• Client Liaison: Serve as the first point of contact for phone calls, handling basic questions and transferring calls to the appropriate team members.
• Product Knowledge: Provide accurate and detailed information regarding wedding and event packages to prospective clients via phone, email, and text.
• Lead Support: Assist in managing 40–50 active leads, ensuring timely follow-ups and scheduling appointments for the sales team.
• Organization: Support the sales and coordination departments by keeping client records, communications, and documentation current and organized.
• General Administration: Handle routine administrative tasks to streamline workflows and improve overall team efficiency.

Requirements

• Prior experience in an administrative, receptionist, or customer service role.
• Strong written and verbal communication skills with a professional and friendly tone.
• Ability to quickly learn and retain detailed knowledge of various service offerings and packages.
• High level of attention to detail when managing client information and correspondence.
• Comfortable working independently with minimal supervision in a remote setting.
• Reliability and consistency in meeting daily communication quotas.

Qualifications

• Familiarity with phone systems such as RingCentral (Preferred).
• Interest in the wedding and events industry or long-term growth within event services (Preferred).

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.