Performance Coordinator
Location: Remote (Australia – New South Wales alignment)
Type: Part-time
About the Organization
We are a purpose-driven organization focused on delivering high-impact services through a distributed, remote team. Our work relies on strong execution, accountability, and continuous improvement to ensure consistent, high-quality outcomes.
The Opportunity
We are seeking a highly organized and analytical Performance Coordinator to support team effectiveness, accountability, and operational excellence across a remote workforce.
This role is critical in ensuring that work is delivered on time, at a high standard, and with clear visibility. You will track performance, identify gaps early, and work closely with leadership to drive continuous improvement across the team.
This is a hands-on role suited for someone who is structured, detail-oriented, and confident in holding others accountable while maintaining professionalism.
What You Will Do
Performance Tracking & Reporting
- Track team performance across key metrics including task completion, turnaround time, responsiveness, attendance, and quality
- Maintain performance dashboards and trackers for clear visibility
- Prepare weekly performance summaries highlighting wins, risks, and improvement areas
Accountability & Follow-Up
- Monitor deadlines and follow up on overdue or incomplete tasks
- Ensure team members provide timely and accurate progress updates
- Reinforce expectations around delivery, communication, and accountability
Operational Support & Improvement
- Identify performance gaps, recurring issues, and operational bottlenecks
- Recommend and implement workflow improvements to increase efficiency
- Support leadership in aligning priorities, timelines, and expectations
Communication & Coordination
- Assist in coordinating check-ins, one-on-ones, and performance discussions
- Ensure clear communication standards across the team
- Act as a central point for tracking progress and ensuring alignment
Documentation & Process Discipline
- Maintain clear documentation of performance issues and improvement plans
- Ensure proper task handovers, reporting standards, and workflow consistency
- Support the development of structured processes across the team
What You Bring
- Experience in performance tracking, operations coordination, or team management support
- Strong analytical skills with the ability to interpret performance data and KPIs
- Experience managing dashboards, trackers, or reporting systems
- Excellent written communication skills with the ability to follow up clearly and professionally
- Confidence in enforcing accountability with tact and professionalism
- Experience working with remote teams
Nice to Have:
- Experience building or automating workflows and tracking systems
- Background in operations, project coordination, or process improvement
Who You Are
- Highly organized, detail-oriented, and process-driven
- Assertive but respectful when driving accountability
- Strong sense of ownership and follow-through
- Comfortable working independently in a remote environment
- Discreet and professional when handling sensitive information
- Focused on continuous improvement and operational efficiency
Why Join Us?
- Be part of a mission-driven organization focused on impact and execution
- Work closely with leadership and influence team performance
- Help build systems and processes that improve how the organization operates
- Flexible, remote working environment