Job Overview

Our client is seeking a technical Logistics Operations Analyst to support transport and logistics operations across Australia. This is not a basic virtual assistant or manual data entry role; it is a mid-to-senior level operations position requiring a highly analytical mind and a high degree of technical comfort. You will be responsible for the "execution layer" of the supply chain—combining complex data manipulation, transport planning, and system coordination to ensure operational efficiency. 

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM Queensland Time, with 1 hour unpaid break (40 work hours per week)

Responsibilities

• Data Processing & Preparation: Clean, standardize, and format external data for system uploads; maintain high data accuracy across spreadsheets and internal platforms.
• Routing & Job Allocation: Assign booked jobs to trucks based on location, capacity, and timing; sequence jobs to optimize delivery routes and support forward planning.
• System & Workflow Coordination: Utilize Transport Management Systems (TMS), APIs, and Google Sheets to generate daily pickup lists and coordinate data flow between stakeholders.
• Customer Communication: Manage system-driven communications, including sending ETA notifications via SMS and ensuring timing alignment with routing plans.
• Forward Planning: Organize runs 2–3 days in advance to ensure operational readiness and efficiency.
• Quality Control & Reconciliation: Review completed runs to identify discrepancies, investigate missing Proof of Delivery (POD) documents, and resolve inconsistencies.
• Operational Support: Adapt to fast-paced changes, assisting with urgent operational tasks via email, calls, or internal team requests.

Requirements

• Experience: Proven background in remote logistics, transport, or supply chain operations.
• Advanced Spreadsheet Skills: Expert-level proficiency in Excel or Google Sheets (XLOOKUP/VLOOKUP, IF statements, ARRAYFORMULA, and data structuring).
• Technical Proficiency: Highly proficient in CRM / systems usage (TMS, CRM, or similar platforms)
• Technical Aptitude: Experience with data cleansing, formatting, and the ability to master new software and API-driven platforms quickly.
• Analytical Thinking: Strong logical reasoning with the ability to manage structured, repetitive tasks with high attention to detail.
• Process Mindset: Ability to own a workflow from start to finish rather than just executing isolated tasks.

Qualifications

• Dispatch Knowledge: Exposure to routing, dispatch, or transport planning is a significant plus.
• Automation Interest: Experience with system integrations or a desire to grow into process automation.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.