Job Overview
We are seeking a Customer Support Agent to manage chat-based customer inquiries via WhatsApp Business for an e-commerce business serving customers in Israel. The role focuses on providing timely, professional, and empathetic support, particularly around order status, delivery concerns, and general inquiries.
Schedule: Flexible Sunday-Thursday. 12AM-15PM, Israel time zone
Key Responsibilities
- Respond to customer inquiries and complaints via WhatsApp Business in a timely and professional manner
- Provide accurate order status updates and manage customer expectations regarding shipping timelines
- Handle escalations and follow-up messages with empathy and professionalism
- Use AI tools (e.g., ChatGPT) to translate messages between English and Hebrew as needed
- Maintain accurate records of customer interactions and common issues
- Ensure a positive customer experience by resolving concerns efficiently
- Support multiple related e-commerce stores as required
Requirements
- Previous experience in customer support or customer service, preferably in e-commerce
- Strong written communication skills with a professional and empathetic tone
- Comfortable using chat platforms and AI tools for communication and translation
- Ability to manage multiple conversations simultaneously with high attention to detail
- Strong problem-solving skills and ability to handle challenging customer situations
- Ability to work independently with minimal supervision
Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.