We are looking for a proactive and reliable Operations Coordinator to manage the day-to-day operations of our business. This role is ideal for someone who can work independently, communicate confidently with customers, and take full ownership of order processing and logistics coordination.

You will play a key role in ensuring smooth operations by handling customer enquiries, processing orders accurately, and coordinating deliveries from start to finish.

About the Role

You will be one of the main points of contact for our customers, including distributors, showrooms, and trade clients. Your focus will be to ensure all enquiries, orders, and deliveries are handled efficiently, accurately, and professionally.

This is a hands-on role that combines customer service, order management, and operations coordination, requiring strong attention to detail and the ability to work with minimal supervision.

Schedule

• 9 AM - 2 PM Mondays to Fridays 25 hrs per week

•  Temporary role (maternity leave cover) with potential to become full-time 

Key Responsibilities

Customer Service & Communication

• Manage incoming calls and emails from customers and distributors
• Respond to enquiries regarding products, pricing, stock availability, and orders
• Communicate clearly and professionally, ensuring a positive customer experience
• Follow up on enquiries and ensure timely resolution

Order Management & Administration

• Process customer orders accurately and efficiently
• Review pricing based on distributor agreements and discount structures
• Generate invoices using Xero (or similar accounting software)
• Identify and resolve discrepancies before order dispatch

Operations & Logistics Coordination

• Prepare packing slips and necessary documentation for warehouse processing
• Upload and manage orders in CartonCloud (or similar system)
• Book deliveries through courier portals and coordinate dispatch
• Track shipments and proactively manage delivery issues or delays

General Administration

• Maintain and update records using Excel or Google Sheets
• Ensure all order, stock, and tracking data is accurate and up to date
• Support overall business operations as needed

What We’re Looking For

• Excellent spoken and written English with strong communication skills
• Confident handling phone-based customer interactions
• Proven experience in customer service and operations coordination
• Ability to work independently and take full ownership of tasks
• Strong attention to detail, especially with orders and pricing
• Highly organized with good problem-solving skills
• Proficient in Excel or Google Sheets
• Experience with Xero or similar systems is preferred
• Background in B2B, wholesale, or distribution environments is highly regarded

Important for This Role

• This is not a support role — you will be responsible for managing daily operations
• You are expected to take ownership, make decisions, and follow tasks through to completion
• Strong communication and accuracy are critical to success in this position

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.