Job Overview

Our client is looking for a proactive and dedicated Chinese Bilingual Relationship Manager to drive their global Customer Care Programme. In this role, you will be a vital advocate for clients across the globe, bridging the gap between technical coordination and world-class client service. You will thrive in this "best of both worlds" environment: the autonomy of remote work paired with a deeply collaborative team spirit. Reporting directly to the Operations Manager, you will manage a portfolio of accounts, ensuring every client feels supported while promoting value-added services that increase engagement and retention.

Schedule

• Monday - Friday, 8:30 AM - 5:00 PM SGT, with 1 hour unpaid/paid break (37.5 hours per week)

Responsibilities

• Relationship Management: Act as the main point of contact for global clients; provide responsive support for technical queries and manage certification schedules and follow-ups.
• Operational Support: Maintain accurate client records in the CRM; support data entry, quality assurance, and administrative workflows; and coordinate logistics for remote training.
• Business Development: Assist in client onboarding, renewals, and expansion initiatives; identify upselling opportunities for advisory service growth.
• Data Reporting: Support the collection and analysis of benchmarking data; help clients interpret performance insights and ensure the timely delivery of data outputs.
• Internal Coordination: Provide regular updates to stakeholders on client activity and ensure the timely submission of reports for leadership evaluation.
• Client Advocacy: Promote value-added services and track client feedback to improve overall service performance outcomes.

Requirements

• Education: Bachelor’s degree in Tourism Management, Environmental Management, Business, or a related field.
• Language Mastery: Absolute fluency in both English and Chinese (written and verbal).
• Professional Experience: At least 3 years of experience in a client-facing or relationship management role.
• Technical Proficiency: Strong proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM tools like Salesforce, Zoho, or HubSpot.
• Industry Interest: A genuine interest in sustainability, responsible tourism, or ESG (Environmental, Social, and Governance) impact work.
• Soft Skills: Excellent interpersonal skills with a self-driven ability to work independently in a remote environment.

Qualifications

• Experience in tourism, sustainability, or certification programs is highly desirable.
• Ability to handle high-volume client data with extreme attention to detail and confidentiality.
• Proven track record of managing multiple client needs simultaneously in a fast-paced setting.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• PTO & Paid holidays after 90 days
• Health Insurance Coverage for eligible locations 

Note

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.