Client Overview

Join a growing AI-driven platform focused on supporting e-commerce creators and content producers. The business is in an expansion phase, building its presence across Australia and New Zealand through structured outreach, onboarding, and customer engagement.

This role is ideal for someone who thrives in a startup environment, enjoys both sales and customer interaction, and wants to contribute to scaling a SaaS platform.

Job Description

As a Sales & Marketing Representative, you will be responsible for driving new user acquisition through outbound outreach while also supporting customer success for existing users. You will manage the full outreach pipeline, track performance metrics, and contribute to refining sales processes as the business grows.

This role combines sales, marketing, and customer support responsibilities, requiring strong communication skills, attention to detail, and a results-driven mindset.

Schedule: 9:00 AM – 6:00 PM AEST (35 hours or more per week)
Client Timezone: Australia (AEST) 

Responsibilities
Outbound Sales & Lead Generation

• Conduct outbound sales calls to e-commerce creators and AI content producers
• Execute outreach campaigns to generate new leads across Australia and New Zealand
• Build awareness and interest in the platform through targeted communication
• Consistently meet monthly sign-up targets

Pipeline Management & Conversion

• Manage and nurture a pipeline of prospects using HubSpot CRM
• Track interactions, follow-ups, and deal progress
• Convert leads into active users through effective engagement
• Maintain accurate records of all sales activities

Customer Support & Retention

• Provide customer service support to existing users
• Ensure user satisfaction and ongoing engagement with the platform
• Assist with onboarding and basic troubleshooting
• Maintain strong relationships to support retention

Payments & Reporting

• Process and manage client payments and subscriptions through Stripe
• Track and report on sales metrics, conversion rates, and outreach performance
• Provide regular updates on KPIs and pipeline progress

Strategy & Growth Support

• Collaborate directly with the founder to refine messaging and outreach strategies
• Contribute to building scalable sales processes
• Support the transition from early-stage growth to structured operations

Requirements

• 3–5 years of experience in outbound sales, SaaS sales, or subscription-based services
• Proficiency in HubSpot CRM for pipeline management
• Experience with Stripe or similar payment platforms
• Strong verbal communication and persuasion skills
• High attention to detail and ability to manage multiple tasks
• Self-motivated with a results-driven mindset
• Ability to work independently in a remote environment

Scope & Engagement

• Full-time role (9:00 AM – 6:00 PM AEST)
• Remote work arrangement
• Focus on Australia and New Zealand markets
• Initial probation period with performance-based incentives after
• Direct collaboration with the founder
• Opportunity to shape and scale sales processes

Why Join This Team?

• Work in a fast-growing AI and SaaS environment
• High-impact role with direct influence on growth
• Opportunity to build and refine sales systems
• Exposure to both sales and customer success functions
• Strong potential for career growth as the company scales

Apply now. Start helping.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.