Role Overview:

As a Job Coordination Specialist, you will assist in organizing and coordinating jobs across both departments. This primarily involves administrative tasks, preparing detailed job information for engineers via our CRM, and liaising with clients to schedule and confirm appointments.

About the Company:

The Company is an established Fire & Security company based in Southend, Essex, UK. With several years of growth and an expanding client base, we are seeking a motivated and detail-oriented Job Coordinator to support our Service and Small Works departments.

About the Departments:

Service Department:

Our Service team arranges routine visits for engineers to test fire and security systems. Responsibilities include reviewing jobs on our CRM system (SimPRO), compiling job details for engineers, booking appointments with clients, and ensuring permits and risk/method statements are prepared. Most bookings are via email, with occasional client calls.

Small Works Department:

The Small Works team schedules engineers to repair or rectify issues based on quotations. Jobs are assigned according to the engineer's skill set and work type. Similar to the Service department, bookings must be confirmed before the engineer's attendance, with the necessary permits and risk/method statements prepared in advance.

Schedule:

• Mondays to Fridays, 3:00 am to 12:00 pm (UK Time) with a 1-hour unpaid break (40 hours per week, 8 hours per day)
• Hours may adjust with UK time changes
• Administrative preparation can be done in the early hours, with client correspondence scheduled from 8:00 am UK Time

Key Responsibilities:

• Preparing and reviewing job details in SimPRO to ensure all relevant information is included.
• Contacting clients via email (and occasionally by phone) to confirm bookings or arrange alternative dates.
• Coordinating with engineers to ensure schedules align with their skillsets and availability.
• Updating the CRM with all client communications and actions taken for each job.
• Ensuring that the engineer reports are received and recorded after job completion.
• Supporting the team to maintain smooth workflows and positive client experiences.
• Note: This role does not require ordering materials or equipment.

Requirements:

• Strong team player with the ability to work independently.
• Excellent time management and organizational skills.
• Calm under pressure and able to escalate concerns appropriately.
• Close attention to detail.
• Strong desire to deliver excellent client service.
• Excellent written and verbal communication skills.
• Good telephone etiquette.

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.