Role Name: Executive Assistant & Customer Support Specialist

Schedule: Part-time (20 hours per week) with potential to scale to full-time based on business growth; New Zealand morning hours (6:00 AM - 1:00 PM NZ time)

Client Timezone: New Zealand Time (NZDT/NZST)

Client Overview: Join a dynamic entrepreneur managing two growing ventures: an established civil construction company and an innovative agricultural software startup that’s gaining significant market traction. You’ll play a pivotal role in scaling both businesses by providing essential operational support and helping build systems that drive efficiency and growth.

Job Description: This is your opportunity to make a real impact across two distinct industries while working directly with a business owner who values proactive thinking and independent execution. You’ll be the operational backbone supporting both a thriving construction business and an exciting software startup, helping streamline processes, support customers, and build scalable systems. Perfect for someone who thrives in varied environments and wants to be instrumental in business growth rather than just completing routine tasks.

Responsibilities:

• Provide comprehensive customer support for agricultural software platform, including tutorial assistance and inquiry management
• Manage calendar coordination and scheduling optimization across both business operations
• Maintain health and safety compliance documentation and system adherence for construction operations
• Assist with quoting processes and administrative workflows for civil construction projects
• Build and implement scalable business systems to improve operational efficiency
• Handle customer communications and phone support to reduce owner workload
• Monitor project costings and provide financial updates as role develops
• Proactively identify process improvements and implement solutions without constant oversight

Requirements:

• Strong independent work style with proactive problem-solving mindset
• Excellent communication skills for customer interaction and phone support
• Experience with system building, process improvement, or administrative optimization
• Comfortable adapting across different industries and varied task types
• Reliable internet connection and professional home office setup
• Availability during New Zealand morning hours (6:00 AM - 1:00 PM NZ time)
• Bonus if you have experience with Xero, project management software, or construction/agricultural industries
• It helps if you’ve worked with startups or small businesses before

Why Join This Team?:

• Work directly with an entrepreneur across two exciting, growing businesses
• Significant autonomy and trust to make decisions and drive improvements
• Opportunity for role expansion and increased responsibilities as businesses scale
• Potential transition from part-time to full-time based on performance and growth
• Exposure to both established construction operations and innovative software development
• Build valuable cross-industry experience while making tangible business impact

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