Administrative and Operations Assistant

Responsibilities:

• Handle inbound and outbound phone calls effectively
• Manage data entry and system data cleanup
• Coordinate and book service jobs for the team
• Maintain and update business calendars
• Manage email communications and inquiries
• Provide general operations and administrative support
• Ensure service coordination flows smoothly

Requirements:

• Excellent verbal and written English skills
• Proven experience in administrative or operations roles
• Strong organizational and multitasking abilities
• Reliable internet connection for remote work
• Proficiency in data entry and scheduling tools
• Ability to work 8 AM - 5 PM EST shift
• Professional phone manner for customer interaction

Scope:

• Full-time support (40 hours per week)
• Support for residential and commercial service lines
• Direct reporting to Devin and Brooke
• 8:00 AM - 5:00 PM EST working hours, one hour unpaid break
• Long-term team integration
• Scale existing HVAC and electrical operations
• Focus on data accuracy and scheduling efficiency