Client Overview:

A North American dental industry company offers two integrated products: a SaaS platform providing compliance and management solutions for dental practices (targeting office managers as primary decision-makers, requiring demos for potential clients) and an e-commerce marketplace where dentists can purchase products from multiple vendors. The business model combines software services with product sales, serving clients across North America. They currently use HubSpot as their CRM system and are seeking to expand sales and support capabilities to manage growth and improve customer service.

Schedule:

• Mondays to Fridays, 9:00 am to 6:00 pm (Eastern Time-Canada), with a 1-hour unpaid break (40 hours per week)

Scope of Work:

• Provide Customer Service and Tech support through inbound calls, chat, and tickets with an answer rate of 90%
• Report on customer issues and potential feedback
• Manage interdepartmental incoming requests by flagging them through Zendesk.
• Manage communication with vendors through weekly calls, emails, and tickets
• Schedule and conduct online tutorials, new customer onboarding, and assist with client outreach campaigns

Required Skills:

• Zendesk
• Google Workspace
• Atlassian (ideally)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.