Company Overview
A growing home services business focused on delivering high-quality service and responsive customer support. The company relies on efficient lead handling, scheduling, and client communication to maximize bookings and maintain a strong customer experience.

Role Overview
We are seeking a reliable Customer Support & Appointment Setter to manage inbound inquiries, follow up with leads, and schedule service appointments. This role combines front-desk support and sales follow-up, ensuring all customer interactions are handled professionally and no opportunities are missed.

Schedule: 40 hours per week, Monday to Friday, 8:00 AM – 5:00 PM EST

Key Responsibilities

• Manage inbound calls and inquiries using dialer systems (e.g., QuickTalks)

• Follow up with leads promptly to maximize conversion

• Schedule appointments and coordinate service bookings

• Log all client interactions accurately in the CRM (Jobber or similar)

• Provide professional and friendly customer support

• Conduct outbound calls to prospective customers and warm leads

• Maintain organized records of leads, bookings, and follow-ups

• Support daily operations by managing scheduling and communication flow

Requirements

• Strong verbal communication skills with a professional phone manner

• Experience with dialer software (QuickTalks or similar preferred)

• Familiarity with Jobber or similar CRM systems

• Experience in sales, appointment setting, or customer support roles

• Ability to work full-time during EST business hours

• High level of reliability, organization, and attention to detail

• Ability to multitask and manage a steady flow of calls and inquiries

Highly Regarded Skills & Experience

• Experience in home services or service-based businesses

• Background in inbound sales or customer conversion roles

• Familiarity with scheduling and dispatch systems

• Experience handling high call volumes

• Strong follow-up and customer relationship management skills

Scope

• Full-time role focused on inbound lead management and scheduling

• Responsible for maximizing lead capture and booking rates

• Daily coordination of service schedules via CRM

• Integration with internal systems and workflows

• Ongoing reporting on lead status, bookings, and follow-ups

• Direct impact on customer experience and revenue generation

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.