Job Overview

Our client is looking for a customer-focused Customer Service Representative to manage client communications across phone and social media channels. This role plays a critical part in delivering a professional, responsive, and high-quality customer experience.

Schedule

• Monday - Friday, 8:00 AM - 5:00 PM EST (40 work hours per week)

Responsibilities

• Handle inbound and outbound calls, messages, and social media inquiries
• Respond promptly and professionally to customer questions and concerns
• Assist clients with service inquiries, scheduling, and general support
• Maintain accurate records of interactions in the CRM
• Escalate complex issues to the appropriate team when needed
• Ensure a positive and consistent customer experience across all touchpoints

Qualifications

• Previous experience in customer service or support roles
• Strong verbal and written communication skills
• Comfortable handling phone and social media interactions
• Ability to multitask and manage high volumes of inquiries
• Customer-first mindset with strong problem-solving skills

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.