About the Role:

We’re looking for a detail-oriented and proactive Administrative & Customer Service Representative to support our growing operations. This role combines administrative work, customer follow-up, and light outbound outreach to healthcare providers.

You’ll play a key role in ensuring a smooth experience for both loan applicants and medical partners, while helping keep internal processes organized and efficient.

Schedule:

• Mondays to Fridays, 11:00 am to 8:00 pm (US Eastern Time), with a 1-hour unpaid break (40 hours per week)

Key Responsibilities:

• Process new doctor enrollment forms across multiple lending partners, ensuring all information is accurate and complete
• Follow up with loan applicants via phone to confirm application status, approvals, and next steps
• Conduct outbound calls to medical providers to identify the appropriate contact for patient financing
• Send professional follow-up and introduction emails to prospective partners
• Upload and manage documentation within lender portals on time
• Maintain organized records of outreach, enrollments, and customer interactions

What We’re Looking For:

• Experience in administrative support, customer service, or call center roles
• Strong communication skills, both written and verbal, with a professional phone presence
• Close attention to detail, especially when handling forms and data entry
• Ability to work independently and manage multiple responsibilities throughout the day
• Experience in healthcare or financial services is a plus, but not required

What You’ll Be Doing:

• Supporting the onboarding of healthcare providers onto a patient financing platform
• Acting as a point of contact for applicants who need follow-up after submitting applications
• Helping build a pipeline of new provider contacts through consistent outreach
• Contributing to a function that is expected to grow significantly over the next 3–6 months

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.