Client Overview

A luxury furniture brand specializing in customized upholstery, sofas, bespoke rugs, and outdoor furniture manufactured in China and sold primarily to the US market. The company operates with a global team including local procurement and production staff in China, overseas marketing teams, and maintains a showroom in California.

Job Overview

This role supports the CEO in managing e-commerce operations, customer communications, and coordination with social media and IT teams. The position requires someone who can work independently, think proactively, and manage multiple tasks across product management, customer service, and digital asset organization. This is a hands-on role requiring both execution of daily tasks and strategic thinking to improve processes and customer experience.

Schedule: Mon-Fri 40 hours per week (Flexible hours to cover California business hours)

Client Timezone: Pacific Standard Time (California) 

Responsibilities

• Upload and manage product listings on e-commerce platforms including product descriptions, pricing, images, and configurator backend settings

• Organize and maintain digital asset library ensuring photos and marketing materials are properly categorized and accessible to the social media team via ClickUp

• Coordinate with freight logistics partners to track shipments and provide bi-weekly updates to customers on package status until delivery completion

• Manage customer pipeline from purchase through delivery including post-delivery follow-up for testimonials, referrals, and after-sales service

• Respond to customer inquiries via live chat and phone during off-hours when the CEO is unavailable, escalating complex customization questions as needed

• Communicate with IT development team to ensure website functionality, fix issues like logo placement, and troubleshoot configurator problems

• Collaborate with social media team through ClickUp providing creative assets, content ideas, and guidance to maintain luxury brand positioning

• Conduct competitor research including mystery shopping calls to identify best practices for white glove delivery services and pricing strategies

• Create and maintain organized records in Excel for pricing changes, product specifications, and operational processes

• Participate in daily huddles with the CEO to align on priorities, receive direction, and provide proactive suggestions for process improvements

Requirements

• Minimum 3 years experience in e-commerce operations including product upload, catalog management, and backend platform administration

• Strong proficiency with WordPress or similar e-commerce platforms with understanding of product configurators and customer-facing functionality

• Advanced skills in Google Workspace including Gmail, Excel, and file organization systems

• Experience with ClickUp or similar project management tools for cross-team collaboration

• Understanding of luxury e-commerce customer expectations including the importance of detailed product information, high-quality imagery, and responsive service 

Nice to have:

• Previous experience in furniture, home decor, or interior design e-commerce

• Social media content planning experience including familiarity with TikTok, YouTube, and Instagram best practices

• Basic Photoshop or image editing skills for resizing and optimizing product photos Experience working with freight forwarding companies and managing international shipment tracking

• Familiarity with AI tools for content creation and workflow optimization

• Background in luxury or high-end retail brands with understanding of premium customer service standards

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

Note

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.