Job Overview

Step into an exciting remote role where you’ll be the vital link between patients and our medical team. As a Patient Care Coordinator, you’ll leverage modern healthcare technology to ensure seamless patient care coordination while working from the comfort of your home. This position offers comprehensive training, steady full-time hours, and the opportunity to build a career in healthcare administration. Our client is looking for a dynamic team member who values initiative, communication excellence, and a patient-first mindset.

Client Overview

Join a modern, growing eye care practice that’s revolutionizing patient care through a perfect blend of technology and personalized service. This established healthcare provider delivers exceptional medical care while maintaining a strong focus on patient experience and accessibility. Their commitment to excellence has made them a trusted name in their community, with a reputation for outstanding patient outcomes and service.

Schedule

• Monday - Friday (Rotating 4-day work week), 8:00 AM - 7:00 PM PST, with 1 hour unpaid break (40 work hours per week) Note: Your day off will rotate and can be Wednesday, Thursday, or Friday depending on the week.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Serve as the primary point of contact for patient communications, handling both inbound and outbound calls with professional courtesy
• Manage patient scheduling system to coordinate appointments efficiently
• Process patient inquiries through multiple channels including phone, email, and text messaging
• Conduct insurance verification and benefits coordination
• Execute vital administrative tasks to support practice operations
• Maintain detailed patient records and correspondence
• Coordinate with the medical team to ensure smooth patient care workflow
• Facilitate patient follow-ups and appointment confirmations
• Provide exceptional customer service while maintaining strict patient confidentiality

Requirements

• Must be fluent in speaking Spanish (Required)
• Proven track record of professional communication skills and phone etiquette
• Strong multitasking abilities in a fast-paced environment
• Proficiency with computer systems and ability to learn new software platforms
• Excellent organizational and time management skills
• Ability to maintain composure and professionalism in all patient interactions
• Reliable high-speed internet connection and quiet home office space
• Commitment to patient confidentiality and HIPAA compliance
• Detail-oriented with strong problem-solving abilities

Qualifications

• Previous experience in healthcare administration or customer service preferred