Overview

Step into a pivotal role managing a portfolio of 150+ long-term rental properties as the primary point of contact for tenants. You will streamline daily operations by handling high-volume communications and maintenance coordination, directly enabling the property manager to focus on business growth.

Schedule:

• Monday- Friday 9AM-6PM EST

Responsibilities:

• Answer incoming phone calls from tenants and provide professional, timely responses to inquiries
• Receive and document maintenance requests, ensuring accurate details are captured and escalated appropriately
• Relay messages to leasing agents and the property manager, keeping communication organized and up to date
• Schedule appointments on behalf of the property manager to streamline daily operations
• Manage tenant-facing communications including emails, follow-ups, and general administrative correspondence
• Coordinate maintenance repair requests between tenants and service providers to ensure timely resolution

Requirements:

• Prior experience in property management, specifically with long-term rental portfolios
• Strong verbal and written communication skills with a professional phone presence
• Solid customer service background with the ability to handle tenant concerns with empathy and efficiency
• High level of attention to detail when documenting messages, requests, and scheduling
• Ability to work independently with minimal supervision and training

Scope:

• Support the management of a portfolio of 150+ long-term rental properties
• Serve as the first point of contact for all tenant communications, including calls, messages, and appointment scheduling
• Free up the property manager to focus on investor relations and business development
• Maintain organized records of tenant interactions, maintenance requests, and scheduled appointments
• Adapt quickly to the company's property management software with minimal onboarding

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.