Job Description:

You’ll be the voice of exceptional hospitality for a dynamic restaurant group, directly impacting guest satisfaction and loyalty with every interaction. This role puts you at the center of the guest journey, where you’ll manage high-volume communications across multiple channels while helping create memorable dining experiences. You’ll work with cutting-edge restaurant technology and be part of a fast-paced environment where every conversation matters.

Client Overview:

A thriving restaurant group operating multiple locations across Singapore, serving guests Monday through Saturday with a focus on exceptional hospitality and seamless dining experiences. They leverage modern technology platforms to streamline guest communications and create memorable experiences from first contact through reservation completion.

Schedule:

• Mondays to Fridays, flexible schedule based on the client’s business hours—between 10:30 am and 8:00 pm (Singapore Time, 20 hours per week, 4 hours per day)

Key Responsibilities:

• Handle incoming phone calls from restaurant guests for reservations and general inquiries
• Manage guest communications through the Zendesk platform, responding to WhatsApp, SMS, and email messages
• Input and manage restaurant reservations using the Seven Rooms table management system
• Resolve guest issues and concerns across multiple communication channels
• Provide exceptional customer service that enhances the overall guest experience
• Maintain accurate records of guest interactions and reservation details
• Support seamless guest journey from initial inquiry to reservation completion
• Collaborate with restaurant teams to ensure smooth operations and guest satisfaction

Requirements:

• Strong communication skills for phone-based customer service
• Must have restaurant or hospitality industry experience
• Experience in customer service or hospitality preferred
• Excellent problem-solving skills for handling guest inquiries and issues
• Professional phone manner and written communication skills
• Ability to multitask effectively across different communication channels
• Bonus if you have experience with Zendesk or similar customer service platforms
• It helps if you’re familiar with reservation management systems

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Note:

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

We are committed to fair, inclusive, and non-discriminatory hiring practices. This role is a remote contractor position and not a Singapore-based employment opportunity.