Client Overview

Our client is a growing insurance agency based in New Jersey. The owner is currently scaling operations and looking for a dedicated partner to take over essential day-to-day functions. With a diverse client base consisting of 60% Hispanic and 40% English-speaking customers, the agency focuses on providing seamless service, policy management, and administrative support. This is an exciting opportunity to join a business at a pivotal transition point and help build a structured, efficient team.

Schedule

Monday - Friday, 9:00 AM - 6:00 PM EST, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations 

Responsibilities

• Greeting customers and re-directing calls
• Gathering client information to start the quoting process
• Processing policy changes and client payments
• Sending proof of insurance and managing documentation
• Making appointments for the sales team
• Following up with late payments and handling collection calls
• Responding to messages and inquiries through online platforms
• Updating client records and managing missing information to keep policies active

Requirements

• 2 years of prior customer service experience
• Fluent in both English and Spanish (Required for our diverse demographic)
• Experience in the insurance field is a plus, but not mandatory
• Strong administrative skills and attention to detail

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.