Job Description:

A Collections Specialist is responsible for managing client accounts, ensuring accurate record-keeping, and maintaining strong client relationships.

Client Overview:

A healthcare-focused organization led by its CEO oversees a portfolio of five distinct medical businesses operating across multiple sectors, including medical finance, pain management, chiropractic care, and neurosurgery. These companies provide a range of services spanning administrative support and clinical specialties. The business leverages a distributed workforce with approximately 30 outsourced team members based in South America—including Nicaragua, Colombia, and Venezuela—who support functions such as billing and finance.

Schedule:

• Mondays to Fridays, 8:30 am to 5:30 pm (US Eastern Time, 40 hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Key Duties:

• Tracking and updating client files using the CRM system.
• Contacting clients via phone and email to gather updates and follow up on outstanding balances.
• Recording all communications and financial data accurately.
• Reconciling external financial records with internal data for accuracy.
• Collaborating with the internal team to address client needs.
• Providing excellent customer service and assisting with administrative tasks as needed.

Requirements:

• Experience with CRM systems for tracking and updating client files.
• Strong communication skills for contacting clients via phone and email.
• Attention to detail to accurately record communications and financial data.
• Ability to reconcile external financial records with internal data.
• Team player who can collaborate with internal teams to address client needs.
• Excellent customer service skills and the ability to handle administrative tasks.
• Basic knowledge of accounting or finance is a plus.
• Strong organizational and time management skills.

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.