Job Description

You’ll be the primary point of contact for student tenants, guiding them through every step of their housing journey. This role offers exceptional growth potential in property management and customer service, where you’ll make a real impact on students’ daily lives while developing comprehensive administrative expertise. You’ll manage the complete tenant lifecycle, building professional relationships and becoming an expert in student housing operations.

Schedule: 35+ hours per week

Regular Off-Peak Season: July–February (8 months)
Monday–Friday: 10am–5:30 pm EST (37.5 hrs)
Saturday OR Sunday: 2.5 hrs of your choice.

Peak Leasing Season: March–June (4 months), 2 weeks in late August (Move In).
Monday–Wednesday + Friday: 12 - 8pm EST (32 hrs)
Saturday OR Sunday: 10am–6pm EST (8 hrs;you pick the day)
**Hours subject to slight variation as business needs evolves.

Independent Contractor Perks

• Permanent Work from Home
• Immediate Hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Manage complete student tenant lifecycle from initial leasing inquiries through successful move-outs
• Handle multi-channel communications including phone calls, video conferences, text messages, and emails
• Coordinate and facilitate smooth student move-in and move-out processes
• Process maintenance requests and ensure timely follow-up with tenants and service providers
• Provide exceptional customer service support to diverse student populations
• Maintain accurate documentation and records for all tenant interactions and processes
• Resolve tenant concerns and questions with professionalism and efficiency
• Support leasing activities and tenant retention initiatives

Requirements

• Previous administrative experience with strong customer-facing responsibilities
• Excellent communication skills for professional phone and video interactions
• Comfortable working with diverse student populations and handling multiple priorities
• Ability to work EST business hours including one weekend day
• Experience managing communications across multiple channels (phone, email, text, video)
• Strong organizational skills for tracking multiple tenant cases simultaneously
• Professional demeanor representing the housing operation
• Bonus if you have property management or student services experience
• It helps if you’re familiar with maintenance coordination or leasing processes

Why Join This Team?

• Remote work flexibility with comprehensive training and support
• Growth opportunity from part-time to full-time based on performance
• Make a meaningful impact on students’ housing experiences
• Develop expertise in the growing student housing sector
• Work with a supportive team focused on professional development
• Stable, recession-resistant industry with consistent demand

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

 Reminder 

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.