Job Overview

Our client is looking for a proactive and detail-oriented Short-Term Rental Operations Coordinator (Airbnb) to manage guest, supplier, and cleaner communications while overseeing daily property operations. This role is critical in ensuring guest satisfaction, operational efficiency, and property quality standards, while supporting the onboarding of new properties and handling escalations effectively.

Schedule

• Monday - Friday, 10:00 AM - 2:00 PM, Melbourne, Australia (20 work hours per week). Opportunity to transition to full-time hours.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

1. Property Onboarding & Administrative Tasks

• Manage onboarding of new properties, including:
  • Listing creation and updates
  • Arrival guides and house manuals
  • Cleaning benchmarks and setup
  • Listing optimization and SEO
  • Calendar and pricing adjustments using PriceLabs
• Ensure all listings are accurate, optimized, and up-to-date.

2. Guest Communication (AI-Assisted)

• Respond promptly to guest inquiries, messages, and booking requests
• Manage check-in and check-out instructions to ensure a seamless experience
• Maintain communication with guests before, during, and after their stay
• Address guest concerns, questions, and complaints professionally
• Ensure high levels of guest satisfaction to support Superhost status

3. Cleaner Management

• Coordinate cleaning schedules for timely turnovers between guests
• Communicate with cleaners via WhatsApp and Properly
• Monitor and confirm cleaning quality after each turnover
• Provide feedback to cleaners and address any missed items or issues
• Track and manage cleaning supplies inventory

4. Property Maintenance & Quality Control

• Identify, report, and track maintenance issues with the property manager
• Ensure all properties meet Airbnb cleanliness and safety standards
• Maintain high-quality presentation across all properties

Key Objectives

• Improve guest communication and response times
• Streamline cleaning and turnover operations
• Support onboarding of new properties
• Effectively manage complaints and escalations

Requirements

• Strong attention to detail
• Must have previous experience in property management or hospitality
• Excellent written and verbal communication skills
• Highly organized with the ability to manage multiple tasks
• Ability to coordinate with cleaners and external teams
• Comfortable using digital platforms (Airbnb, messaging tools, property management systems)
• Strong problem-solving skills and the ability to handle guest issues promptly

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.