Job Overview

Our client is looking for a vital communication link supporting healthcare professionals who rely on this innovative platform to find meaningful work. This role puts you at the center of a mission-driven company that’s revolutionizing how healthcare staffing works in New Zealand. You’ll handle the human side of a largely automated system, ensuring healthcare workers and facilities get the support they need when technology isn’t enough. With potential expansion to a national hospital contract, you’ll be joining at an exciting growth phase where your contributions directly impact healthcare delivery across the country.

Client Overview

A rapidly growing healthcare technology platform that connects over 1,000 nurses and healthcare assistants with shifts at aged care facilities and hospitals across New Zealand. The company is expanding with a potential national hospital system contract that could require 24/7 operations, offering excellent growth opportunities for the right candidate.

Schedule

• Monday - Friday, 2:30 PM - 11:30 PM NZST, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Handle incoming calls from nurses, healthcare assistants, and medical facilities
• Process shift bookings and schedule changes using the company’s proprietary platform
• Respond to email inquiries from healthcare professionals and facility managers
• Provide real-time support through live chat during busy periods
• Troubleshoot platform issues and guide users through booking processes
• Maintain accurate records of all customer interactions and booking modifications
• Escalate complex issues to appropriate team members when necessary
• Support afternoon shift operations to ensure continuous coverage during peak hours

Requirements

• 2-3 years of customer service experience, preferably in healthcare or staffing
• Strong English communication skills for professional phone and written interactions
• Comfortable working New Zealand afternoon hours (2:30 PM - 11:30 PM NZST)
• Experience with booking systems, CRM platforms, or similar technology
• Reliable internet connection and quiet home office setup for remote work
• Healthcare industry knowledge or staffing platform experience (Bonus)
• Familiarity with shift-based work environments

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.