Schedule:

• Mondays to Fridays, 8:00 am to 5:00 pm (Australian Eastern Time, 40 hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Responsibilities:

• Proactively manage all incoming business communications, including screening and directing phone calls via ServiceM8 Phone, responding to admin emails (Microsoft 365), and handling real estate client requests.
• Process and follow up on lead forms generated from Google Ads, ensuring timely entry into ServiceM8 and client engagement.
• Efficiently schedule and dispatch jobs for the field team using ServiceM8, managing daily schedules and communicating changes via Slack/WhatsApp.
• Coordinate job-related information and answer technician questions to minimize interruptions to the owner.
• Prepare and send client invoices via ServiceM8 and Xero, and diligently follow up on outstanding and overdue payments.
• Develop and maintain a consistent social media presence (Facebook/Instagram) by creating and scheduling engaging posts (3 times weekly) and monitoring engagement.
• Implement and manage client review requests using Nicejob to enhance online reputation and gather feedback.
• Document existing administrative workflows and create comprehensive Standard Operating Procedures (SOPs) for all managed tasks.
• Assist with gathering content for business promotion and identifying new marketing opportunities to support business growth.

Requirements:

• Proven experience (2+ years) in an administrative or virtual assistant role, ideally within a service-based industry.
• Proficiency with job management software (ServiceM8 highly preferred) and accounting software (Xero).
• Experience with Google Ads lead forms, general digital marketing platforms, and social media management (Facebook, Instagram).
• Exceptional communication skills, both written and verbal, with a professional, proactive, and customer-centric approach.
• Strong organizational skills and meticulous attention to detail, capable of managing multiple priorities efficiently.
• Ability to work autonomously, take initiative in problem-solving, and anticipate business needs.
• Familiarity with Microsoft 365 and team communication tools like Slack/WhatsApp.
• A strong desire to optimize processes, contribute to business growth, and maintain a high standard of work.

Additional Expectations:

• Proactive identification of areas for process improvement and system optimization (e.g., maximizing ServiceM8 capabilities).
• Strong commitment to documenting workflows and creating a robust, searchable knowledge base.
• Ability to anticipate needs and take initiative to support business growth and efficiency.
• A collaborative mindset, working closely with the owner to achieve shared objectives and foster a positive work environment.

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.