Client Overview:

Support a growing business by managing customer enquiries, processing orders, and maintaining accurate records across sales and financial systems. This role combines customer service, administrative support, and basic bookkeeping tasks to ensure smooth daily operations and accurate order processing.

The ideal candidate is detail-oriented, organised, and confident communicating with customers over the phone while maintaining accurate data and financial records.

Job Overview

As a Customer Support Representative, you will handle incoming customer calls, process orders accurately, and maintain organised records across systems. You will support both franchise and independent retail channels while ensuring customers receive timely and professional service.

In addition to customer service responsibilities, the role includes basic bookkeeping tasks such as tracking payments, updating financial records, and ensuring transaction data aligns with order information.

This position requires strong communication skills, attention to detail, and the ability to work consistently during Pacific Time business hours.

Schedule: Monday - Friday, Full-time (40 hours per week, 8 hours per day) 9:00 AM to 5:00 PM | Pacific Time

Responsibilities:

Customer Service & Phone Support

• Handle incoming customer phone calls and provide professional customer service
• Assist customers with enquiries related to orders and general information
• Maintain clear and courteous communication throughout the order process
• Send and receive text messages to confirm customer details such as delivery addresses

Order Processing & Data Entry

• Input customer orders accurately into the point-of-sale system
• Process orders from franchise and independent retail channels
• Perform data entry tasks during periods between phone calls
• Ensure all order information is accurate and complete
• Maintain organised records of transactions and customer details

Basic Bookkeeping Support

• Record basic financial transactions related to customer orders
• Track payments and ensure accurate entry of order-related financial data
• Assist with reconciling order records with payment records
• Maintain organised financial documentation
• Support basic reporting or record tracking as required

Administrative Support

• Assist with general administrative tasks related to order management
• Maintain accurate data across systems and platforms
• Support operational processes to ensure smooth workflow
• Adapt to additional administrative or data entry responsibilities as business needs grow

Requirements

• Strong customer service and communication skills
• Experience handling phone-based customer interactions
• Ability to work consistently during Pacific Time business hours
• Strong data entry accuracy and attention to detail
• Experience using point-of-sale systems or order management platforms
• Basic bookkeeping or financial record management experience
• Comfortable using international dialing systems
• Strong organisational and multitasking abilities
• Ability to work independently in a remote environment

Scope & Engagement:

• Work aligned with Pacific Time business hours
• Combination of customer service, order processing, and administrative responsibilities
• Opportunity for role growth as operational needs expand

Why Join This Team?:

• Stable full-time remote opportunity
• Combination of customer-facing and administrative responsibilities
• Opportunity to develop bookkeeping and operational skills
• Structured processes and systems in place
• Long-term role potential

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.