Overview:

 Join an unrivaled global leader with over 25 years of experience in the design and distribution of industrial embroidery machines and printers. We are seeking a dedicated professional to manage a portfolio of assigned customers, focusing on maintaining, retaining, and growing accounts through exceptional service and strategic up-selling. 

 Schedule:

• 9am to 6pm EST 

Responsibilities:

• Fully responsible for growing and retaining accounts
• Operate as the lead point of contact for any and all matters after the sale of accounts
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Answer client queries and identify new business opportunities among existing customers
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Keep internal CRM up-to-date and record various interactions to properly follow up with existing customers
• Building and maintaining strong, long-lasting relationships with existing customers
• Collaborate with sales team to identify opportunities
• Assist with challenging client requests or issue escalations as needed
• Forecast and track key account metrics

Requirements:

• Strong written and spoken English and Spanish is required
• Excellent presentation and communication skills are required
• Bachelor's Degree in Economics, Business Administration, Management, Communications, or related discipline is preferred but not necessary
• 2+ years of previous sales or customer-facing experience with a proven track record preferred but not necessary
• Experience with Salesforce CRM a plus
• Strong attention to detail is a must
• Good with numbers, able to be analytical and think critically with data
• Strong communication skills with excellent ability to establish rapport and connection with clients
• Demonstrated ability to explain concepts in a concise and convincing manner is a must
• Ability to think quickly and adapt to client questions
• Strong analytical skills and the ability to solve problems in a structured manner
• Demonstrated ability to strive in a team-oriented environment

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.