Job Overview

Our client is looking for the operational backbone of a mission-driven education company, taking full ownership of client success operations and tutor management systems. This role offers the perfect opportunity to directly impact student outcomes while working alongside passionate founders who are scaling rapidly. You’ll manage the complete student journey from onboarding to graduation, ensure seamless tutor-student relationships, and contribute to a company culture that puts student success first. If you thrive in fast-paced environments and want to grow with a company that’s making a real difference, this is your chance to build something meaningful.

Client Overview

A fast-growing SAT preparation company that’s helping students achieve their college dreams through personalized one-on-one tutoring programs. With 90 active students and a network of 30+ tutors, they’re scaling rapidly and making a meaningful impact on students’ academic journeys. The company operates a dynamic, results-driven environment where weekends are the busiest period due to high student demand.

Schedule

• Wednesday - Sunday, 9:00 AM - 6:00 PM Pacific Time, with 1 hour paid break (40 work hours per week)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring

Responsibilities

• Own the complete student onboarding process, including platform setup, game plan distribution, and Airtable record management
• Manage all parent communications through GoHighLevel, including welcome sequences, progress updates, and tutor introductions
• Coordinate tutor-student matching within 4-hour timeframes based on schedule compatibility and subject expertise
• Create and manage recurring Zoom meetings and Google Calendar invites for all tutoring sessions
• Process reschedule requests immediately and coordinate seamlessly between tutors and parents
• Track student progress and hours completion to ensure program compliance and prevent overuse
• Conduct weekly tutor performance reviews and take action on underperforming team members
• Handle session no-shows proactively and implement preventive measures to minimize disruptions
• Generate comprehensive weekly program status reports and send progress updates to parents
• Identify upsell and referral opportunities based on student progress and parent feedback

Requirements

• Fluent English communication skills for conducting hiring interviews and parent interactions
• Executive Assistant experience supporting C-suite executives with high-level decision making and ownership mentality
• Strong organizational skills to manage 90+ students and 30+ tutors simultaneously
• Proficiency with CRM systems and project management tools
• Customer service experience with ability to handle parent communications professionally
• Accountability-focused approach with no excuse-making mentality
• Bonus if you have experience with GoHighLevel, Airtable, or Slack
• Experience with hiring and onboarding for conducting interviews is preferred

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.