Job Description: You’ll be the vital first point of contact for homeowners ready to enhance their properties, turning their outdoor dreams into scheduled reality. This role puts you at the center of a fast-paced construction business where your communication skills directly drive revenue and customer satisfaction. You’ll own the entire lead lifecycle from initial contact through successful scheduling, working with modern tools and flexible hours that fit your lifestyle.

Client Overview: Join a growing residential construction company that transforms homeowners’ outdoor spaces through custom fencing and decking projects. This established business serves the thriving Seattle market and uses cutting-edge CRM technology to streamline operations and deliver exceptional customer experiences. 

Schedule: Full-time (40 hours per week) with flexible options: 12-7 PM, 8-4 PM, or 2-8 PM / Weekend availability (Saturday or Sunday) may be required

Client Timezone: Pacific Time (Seattle)

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations

Responsibilities:

• Take incoming calls from homeowners interested in fencing and decking projects and convert them into scheduled estimates

• Process inbound leads from multiple channels including phone, messaging platforms, and third-party lead sources

• Follow up with existing prospects who haven’t booked yet to maximize conversion rates

• Conduct strategic outbound calls to re-engage previous leads and drive appointment bookings

• Manage dispatch operations by coordinating estimator schedules and ensuring accurate appointment logistics

• Reach out to dormant leads during downtime to unlock hidden revenue opportunities

• Maintain detailed records and updates in GoHighLevel and ServiceTitan systems

• Collaborate with field teams to ensure seamless customer experience from call to completion

Requirements:

• Excellent English communication skills with clear, professional phone presence that builds trust

• 2-5 years of customer service experience, ideally in construction, home improvement, or related industries

• Experience with CRM software and lead management processes

• Ability to work flexible afternoon/evening hours and occasional weekends

• Strong organizational skills for managing multiple leads and complex scheduling coordination

• Bonus if you have experience with GoHighLevel or ServiceTitan

• It helps if you have experience in outbound sales or lead conversion

• Reliable internet connection and professional home office setup

Why Join This Team?:

• Flexible scheduling options that work around your life (multiple shift choices available)

• Work with industry-leading CRM technology (GoHighLevel and ServiceTitan)

• Direct impact on business growth - your conversations drive real revenue

• Immediate start opportunity with a stable, growing construction business

• Remote work freedom with full support and training provided

• Competitive hourly rates with growth pot

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.