About Us
We are a National Managed Service Provider (MSP) delivering high-availability IT support, security, and infrastructure management for clients across the United States. We are expanding our global NOC operations and seeking a highly skilled Tier 2 NOC Engineer to support after- hours monitoring, troubleshooting, and escalation.

Schedule: Saturday – Wednesday, 6:00 PM PST – 3:00 AM PST 

Role Overview
The Tier 2 NOC Engineer is responsible for proactive monitoring, resolving escalated technical issues, and ensuring uptime of critical network, server, and security infrastructure. This role requires strong hands-on experience across firewalls, networks, and server systems, as well as the ability to work independently during overnight hours.

Key Responsibilities

• Monitor customer infrastructure, including servers, firewalls, and network devices, via

• NOC tools and dashboards

• Troubleshoot and resolve Tier 2 incidents related to:

• Network connectivity issues

• Firewall alerts, routing problems, VPN failures

• Server performance, outages, backup failures, and patching

• Perform system maintenance, updates, and health checks

• Respond to alerts promptly and ensure accurate documentation in the ticketing system

• Coordinate escalation to Tier 3 engineers or on-call resources when required

• Follow established SOPs and contribute to process improvements

• Maintain strong communication with internal teams and customers

Required Skills & Qualifications

• 3+ years of experience in NOC, network operations, or MSP support roles

• Strong hands-on expertise with:

• Firewalls (e.g., Fortinet, Cisco, Sophos, Palo Alto)

• Network infrastructure (switching, routing, VLANs, VPNs)

• Windows Server environments (AD, DNS, DHCP, Group Policy, file/print

• services)

• Proven ability to diagnose and resolve complex technical issues

• Experience working with monitoring platforms (ConnectWise, Avik, Huntress, etc.)

• Excellent written and verbal English communication

• Ability to work independently during night shift hours

Preferred Qualifications

• MSP experience (highly preferred)

• Certifications such as Network+, Security+, CCNA, Fortinet NSE, or MCSA

• Familiarity with virtualization (VMware, Hyper-V)

• Knowledge of backup technologies (Veeam, Acronis, Datto)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

Note

Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.