Job Overview

Our client is seeking an outstanding Customer Service Representative to become the voice of their premium Australian bakery. In this role, you’ll manage customer interactions across phone, email, and digital channels while delivering a seamless, high-quality customer experience. You’ll play a key role in maintaining the elevated service standards their customers expect while working within a supportive and professional environment. This is an exciting opportunity for professionals who want to represent a high-end brand known for exceptional artisanal baked goods.

Client Overview

The client is a thriving premium Australian bakery known for creating exceptional artisanal products. This well-established business blends traditional baking craftsmanship with modern customer service excellence, serving a diverse and discerning clientele. Their commitment to quality extends from their products to every customer interaction.

Schedule

• Monday - Sunday, 9:00 AM - 6:00 PM AET, with 1 hour unpaid break (40 work hours per week)

  Note: Each agent will work a 40-hour week, with shared coverage across 7 days between two agents. This includes participation in a rotating weekend schedule.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Deliver exceptional customer service by addressing inquiries, resolving concerns, and ensuring customer satisfaction.
• Process and manage customer orders accurately and efficiently.
• Maintain organized and detailed records of customer interactions within the CRM system.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Handle customer feedback professionally and support ongoing service improvement.
• Manage and prioritize email communications efficiently.
• Utilize Microsoft 365 tools for daily tasks, reporting, and collaboration.

Requirements

• Strong English proficiency with excellent verbal and written communication skills.
• Proven customer service experience, ideally within a premium or luxury brand environment.
• Proficiency with CRM systems and Microsoft 365.
• Exceptional phone etiquette and professional communication style.
• Ability to work independently while maintaining high service standards.
• Flexibility to work weekends as part of a rotation schedule.

Qualifications

• Experience in food service, hospitality, or retail environments.
• Strong problem-solving skills and attention to detail.
• High level of empathy and patience in customer interactions.
• Ability to thrive in a fast-paced environment.
• Experience with order processing or inventory systems.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.