Job Description:

You’ll be the voice of celebration, helping customers navigate their fireworks purchases during the most exciting times of the year. This role puts you at the center of a unique industry where your bilingual skills directly impact customer satisfaction and business success. You’ll master specialized e-commerce platforms while building expertise in a niche market that brings joy to countless celebrations. The seasonal nature means high-energy periods followed by opportunities to deepen your skills and prepare for the next wave.

Client Overview:

A dynamic fireworks company experiencing rapid seasonal growth with peak demand periods that create exciting opportunities for customer service excellence. They serve a diverse bilingual customer base and operate sophisticated e-commerce platforms that require knowledgeable support during high-volume celebration seasons. The company values building lasting relationships with customers who trust them for their most important celebrations and special events.

Schedule: 

• Monday to Friday, 9am - 6pm with one hour of unpaid break PST (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities:

• Handle bilingual customer inquiries across e-commerce platforms in both Spanish and English
• Guide customers through product selection and purchasing decisions for celebrations and events
• Resolve order-related issues and provide technical support for platform navigation
• Learn and master industry-specific product knowledge and safety requirements
• Support customers during peak seasonal demand periods with urgency and accuracy
• Collaborate with internal teams to ensure seamless customer experience
• Document customer interactions and feedback to improve service delivery
• Provide after-sales support and follow-up for customer satisfaction

Requirements:

• Proficiency in both Spanish and English (written and verbal)
• Previous customer support experience, preferably in e-commerce environments
• Strong communication skills with ability to explain complex products clearly
• Quick learner who can rapidly absorb industry-specific knowledge and platform functionality
• Availability to work during busy seasonal periods and adapt to demand fluctuations
• Bonus if you have experience with celebration/event planning or retail customer service
• It helps if you’re familiar with Latin American cultural celebrations and customer preferences
• Tech Stack: Proficiency in Intercom, Shopify, and Clickup.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.