Job Overview

We’re looking for a dependable and customer-focused support specialist who can consistently deliver excellent service outside regular business hours.

You’ll be the front line of the brand, supporting customers through email and social media, helping them choose the right products, and ensuring a smooth and positive buying experience from inquiry to delivery.

Schedule: 20hrs per week, Wednesday to Sunday | Australian Western Time

Key Responsibilities

• Respond to customer inquiries via email and social media in a timely and professional manner
• Guide customers in selecting the right products based on size, material, and customization needs
• Manage and update order statuses to keep customers informed
• Use Gorgias to handle and organize customer interactions
• Coordinate with international suppliers to resolve order issues
• Monitor social media channels for messages, comments, and engagement opportunities
• Personalize template responses while maintaining a natural and human tone
• Escalate complex concerns to the business owner when needed

Requirements

• Strong written communication skills with a clear, friendly, and professional tone
• Experience in customer support or eCommerce is preferred
• Comfortable using tools like Richpanel or similar platforms
• Highly organized with strong attention to detail
• Problem-solver who can handle customer concerns calmly and efficiently
• Reliable and consistent with schedule commitments

Work Schedule (Strict Requirement)

• Fixed schedule based on Australian Western Standard Time (AWST, UTC +8)
• Work hours are scheduled outside standard business hours (AWST)
• Required to work weekends
• This role is not flexible. Applicants must be fully available during assigned shifts

Why Join Us

• Stable part-time role with consistent hours
• Be part of a growing eCommerce brand
• Opportunity to directly impact customer experience and brand reputation

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.