Job Overview

Our client is looking for a communication backbone for their growing mountain bike suspension company. In this role, you will handle the critical first touchpoint with customers who trust the business with their high-performance equipment. This role offers a unique opportunity to dive deep into the technical world of mountain bike suspension while developing expertise in a specialized industry that combines engineering precision with outdoor adventure. You’ll work directly with the CEO during comprehensive training and become the go-to person for customer communications and detailed service quotations.

Client Overview

A specialized mountain bike suspension company that services and custom tunes high-performance suspension systems for riders worldwide. They manufacture proprietary parts and have built a reputation for technical expertise in this passionate, niche industry. The business serves an international customer base of mountain bike enthusiasts who demand precision and quality in their suspension setups.

Schedule

• Monday - Friday, 9:00 AM - 1:00 PM PST (20 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

• Review and process customer service request forms submitted through the company website
• Generate detailed, technical quotes including service SKUs, required parts lists, and custom tuning options
• Respond professionally to customer emails and technical inquiries about suspension services
• Manage customer service communications and follow-up throughout the service process
• Handle phone calls and provide customer support when integrated with company phone systems
• Maintain accurate records of all customer interactions and service requests in the company CRM
• Coordinate with the technical team for complex inquiries requiring specialized suspension expertise
• Learn and apply technical product knowledge to provide accurate service recommendations

Requirements

• Strong written communication skills for professional customer correspondence
• Experience with CRM systems, email management, and administrative software
• Experience or knowledge with Mountain Bike suspension is a must for customer inquiries
• Detail-oriented approach to generating accurate quotes and service specifications
• Experience in outdoor sports, cycling, or the technical product industries is an advantage
• Comfortable learning specialized terminology and technical processes

Why Join This Team?

• Comprehensive paid training program to develop specialized product expertise
• Opportunity to work in the exciting mountain bike industry with passionate customers worldwide
• Direct mentorship and training from company leadership during onboarding
• Access to modern systems and tools with ongoing support from dedicated account management

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.