About Us

The Company is an independent, international live music promotions company dedicated to bringing both emerging and established artists to stages around the world. We are passionate about delivering exceptional live experiences and thrive in a fast-paced, collaborative, and creative environment.

Role Overview

We are looking for a highly organized and proactive Admin Assistant (Ticketing & Bookings) to support our international touring operations. This role plays a key part in the successful planning and execution of live events, covering venue bookings, tour routing, and end-to-end ticketing coordination.

The ideal candidate is detail-oriented, numerically confident, and comfortable building relationships, with a strong interest in logistics and the live events industry.

Client Timezone: London, UK, BST/GMT (aligned with London business hours)

Independent Contractor Perks

• Health Insurance Coverage for eligible locations
• Permanent work from home
• Immediate hiring 

Key Responsibilities
Bookings, Routing & Advancing

• Liaise with domestic and international venues to check availability, secure holds, and confirm bookings
• Assist in planning efficient and cost-effective tour routes
• Prepare and manage show and tour budgets to ensure profitability
• Draft, issue, and assist in negotiating performance contracts with artists and venues
• Coordinate show advancing, including technical requirements, travel logistics, and accommodation arrangements

Ticketing & Customer Service

• Set up and manage event listings across ticketing platforms (e.g., Ticketmaster, DICE, Eventbrite)
• Monitor ticket sales and provide regular performance updates
• Act as the main point of contact for customer enquiries, including ticket transfers and refunds
• Manage guest lists, artist allocations, press tickets, and assist with final settlements

CRM & Administration

• Maintain and update CRM systems to track venues, artists, agencies, and customer data
• Ensure all internal systems, databases, and trackers are accurate and up to date
• Provide general administrative support for event coordination and touring operations

Qualifications & Requirements

• Experience: Previous experience in live music, events, booking, or touring is highly desirable; strong logistics or coordination experience is an advantage
• Technical Skills: Proficiency in CRM tools (e.g., HubSpot, Salesforce, Airtable) and strong Excel or Google Sheets skills
• Communication: Excellent written and verbal English communication skills, with the ability to build relationships and deliver high-quality customer service
• Problem-Solving: Ability to work under pressure, adapt quickly, and resolve issues efficiently

Training & Development

We understand that not all candidates will have direct experience in live music or ticketing systems. Comprehensive training will be provided for candidates who demonstrate strong organizational skills, a willingness to learn, and a positive attitude.

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.