🧭 About the Role

We are seeking a highly motivated and results-driven Telesales Specialist to engage with prospective students and support them through the enrollment journey. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has a strong ability to convert leads into successful enrollments.

You will play a key role in driving student enrollment by following up on inbound leads, providing accurate and engaging course information, and guiding candidates through a structured admissions process.

Schedule:

• Mondays to Fridays, 10:00 am to 6:00 pm (Australian Eastern Time), with a 30-minute paid break

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

🎯 Key Responsibilities

🔹 Lead Engagement & Conversion

• Engage with and follow up on inbound leads generated through Facebook and Google ad campaigns
• Build rapport with prospective students and understand their educational and career goals
• Effectively convert leads into enrollments by providing tailored guidance and support

🔹 Course Advisory & Student Support

• Provide clear, accurate, and engaging information about vocational courses
• Explain government funding eligibility, requirements, and processes in a simple and professional manner
• Address inquiries and objections with confidence and empathy

🔹 Enrollment Process Management

• Guide students through a multi-step enrollment process
• Schedule and coordinate Pre-Training Review (PTR) tests
• Ensure all required documentation and steps are completed accurately and efficiently

🔹 CRM & Data Management

• Maintain accurate and up-to-date records in the CRM system
• Track lead progress, follow-ups, and conversion status
• Ensure data integrity and proper documentation of all interactions

🔹 Performance & Targets

• Meet and exceed daily, weekly, and monthly enrollment targets
• Contribute to overall team and organizational growth through consistent performance

🔹 Collaboration & Communication

• Work closely with the Australian-based team to ensure seamless operations
• Communicate effectively across time zones and departments
• Provide feedback and insights to improve processes and lead conversion strategies

🔹 Continuous Learning & Improvement

• Stay updated on course offerings, government funding criteria, and industry trends
• Continuously improve product knowledge and sales techniques

✅ Requirements

🔹 Experience

• Proven experience in telesales, admissions, or customer-facing sales roles
• Experience handling inbound leads and converting them into sales/enrollments
• Background in education, training, or RTO environment is highly advantageous

🔹 Skills & Competencies

• Strong communication and interpersonal skills
• Excellent persuasion and negotiation abilities
• Ability to explain complex information (e.g., funding eligibility) in a clear and simple way
• Highly organized with strong attention to detail
• Results-driven with a proven track record of meeting or exceeding targets
• Ability to adapt communication style to different audiences

🔹 Technical Skills

• Experience using CRM systems (e.g., HubSpot, Salesforce, or similar)
• Proficiency in Google Workspace or Microsoft Office
• Comfortable working with online systems and digital tools

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

Reminder:

• Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions that fulfill all requirements will receive priority review.