Job Overview
This role primarily focuses on dental billing, claims management, and insurance processes, while also supporting front desk operations and patient coordination. The ideal candidate has strong experience in dental billing and insurance, with the ability to manage claims end-to-end, resolve billing issues, and communicate effectively with patients regarding financial matters. Additionally, this role will assist with scheduling, patient inquiries, and supporting treatment acceptance to ensure a seamless patient experience.

Schedule:

• Mondays through Fridays 8 AM to 5 PM PST  

Key Responsibilities

Dental Billing & Claims Management (Primary Focus):

• Prepare, submit, and track dental insurance claims accurately and in a timely manner
• Follow up on unpaid, delayed, or denied claims and resolve discrepancies
• Manage accounts receivable and ensure timely reimbursement
• Handle charge entry, payment posting, and reconciliation of accounts
• Verify patient insurance eligibility, benefits, and coverage details
• Ensure compliance with billing regulations and proper documentation

Patient Coordination & Front Desk Support:

• Serve as the first point of contact for patients via phone or online communication
• Manage appointment scheduling, confirmations, rescheduling, and cancellations
• Handle patient inquiries related to billing, insurance, treatments, and services
• Maintain accurate patient records and ensure HIPAA compliance

Billing Communication & Sales Support:

• Explain treatment costs, insurance coverage, and payment options clearly to patients
• Address billing concerns and resolve disputes professionally
• Support treatment acceptance by guiding patients through financial aspects of care
• Follow up with patients regarding pending treatments and outstanding balances

Operational Support:

• Coordinate with clinical and administrative teams to ensure smooth workflow
• Assist in maintaining organized records and up-to-date documentation
• Support overall clinic efficiency through proactive communication and follow-ups

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Requirements

• Must be fluent in Spanish and English
• 2–4 years of dental billing and insurance verification  (REQUIRED)
• Experience with dental claims, insurance processes and coding (Preferred but not required) 
• Experience with accounts receivable, claim follow-ups, and denial management
• Familiarity with dental practice management software (e.g., Dentrix, EagleSoft, or similar)
• Experience in outbound dental scheduling and patient coordination is a plus
• Knowledge of dental terminology, procedures, and treatments
• Coding certification is preferred

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Skills & Competencies

• Strong attention to detail and accuracy in billing and documentation
• Excellent organizational and time management skills
• Effective communication and interpersonal abilities
• Strong problem-solving skills, especially in resolving billing issues and disputes
• Ability to multitask and work efficiently in a fast-paced environment
• Patient-focused approach with professionalism and empathy

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note

• Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.