Job Overview
We are seeking a highly skilled Dental Billing & Patient Coordination Specialist to join our team. This role primarily focuses on dental billing, claims management, and insurance processes, while also supporting front desk operations and patient coordination.
The ideal candidate has strong experience in dental billing and insurance, with the ability to manage claims end-to-end, resolve billing issues, and communicate effectively with patients regarding financial matters. Additionally, this role will assist with scheduling, patient inquiries, and supporting treatment acceptance to ensure a seamless patient experience.
Client Overview
The client is a well-established dental practice based in Downey, CA, providing comprehensive dental services to a diverse patient base. The practice is committed to delivering high-quality care while maintaining efficient billing operations and exceptional patient service.
Schedule: Mondays through Fridays 8 AM to 5 PM PST
Independent Contractor Perks
HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job
Key Responsibilities
Dental Billing & Claims Management (Primary Focus):
- Prepare, submit, and track dental insurance claims accurately and in a timely manner
- Follow up on unpaid, delayed, or denied claims and resolve discrepancies
- Manage accounts receivable and ensure timely reimbursement
- Handle charge entry, payment posting, and reconciliation of accounts
- Verify patient insurance eligibility, benefits, and coverage details
- Ensure compliance with billing regulations and proper documentation
Patient Coordination & Front Desk Support:
- Serve as the first point of contact for patients via phone or online communication
- Manage appointment scheduling, confirmations, rescheduling, and cancellations
- Handle patient inquiries related to billing, insurance, treatments, and services
- Maintain accurate patient records and ensure HIPAA compliance
Billing Communication & Sales Support:
- Explain treatment costs, insurance coverage, and payment options clearly to patients
- Address billing concerns and resolve disputes professionally
- Support treatment acceptance by guiding patients through financial aspects of care
- Follow up with patients regarding pending treatments and outstanding balances
Operational Support:
- Coordinate with clinical and administrative teams to ensure smooth workflow
- Assist in maintaining organized records and up-to-date documentation
- Support overall clinic efficiency through proactive communication and follow-ups
Requirements
- Must be fluent in Spanish and English
- 3–5 years of dental billing and coding experience (REQUIRED)
- Strong experience with dental claims and insurance processes (MANDATORY)
- Experience with accounts receivable, claim follow-ups, and denial management
- Familiarity with dental practice management software (e.g., Dentrix, EagleSoft, or similar)
- Experience in outbound dental scheduling and patient coordination is a plus
- Knowledge of dental terminology, procedures, and treatments
- Coding certification is preferred
Skills & Competencies
- Strong attention to detail and accuracy in billing and documentation
- Excellent organizational and time management skills
- Effective communication and interpersonal abilities
- Strong problem-solving skills, especially in resolving billing issues and disputes
- Ability to multitask and work efficiently in a fast-paced environment
- Patient-focused approach with professionalism and empathy
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED