Job Overview

Our client is looking for a dedicated and professional Customer Service Support specialist to join their team. The successful candidate will be responsible for managing customer inquiries via the HelpScout ticketing system and phone, ensuring a high level of satisfaction through research-driven solutions and timely communication.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM AEST, with 1 hour unpaid break (40 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Provide timely and professional email responses to customer inquiries and comments on the HelpScout ticketing system.
• Assist customers with product or service-related questions or issues and escalate complex inquiries to the appropriate team members.
• Maintain a positive and helpful demeanor when interacting with customers, ensuring a high level of customer satisfaction.
• Use draft emails as guidelines for responses.
• Utilize research skills to source components for customers using keywords, photos, and information received in the emails from customers.
• Answer customer calls during scheduled hours, providing assistance and guidance as needed.

Requirements

• Proven work experience in self-disciplined time management to achieve target outcomes.
• Excellent written and verbal communication skills.
• Strong understanding of customer service principles and practices.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to utilize research skills to source components for customers using keywords, photos, and information received in the emails from customers.
• Be committed to delivering exceptional customer service experiences every minute of every day.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.