Hours of Engagement: Full time - 8 hours per day, 40 hours per week

Schedule:

9AM to 6PM Queensland time  with 1 hr unpaid break

Key Responsibilities:

Customer Service Support Responsibilities:

• Provide timely and professional email responses to customer inquiries and comments on the HelpScout ticketing system.
• Assist customers with product or service-related questions or issues and escalate complex inquiries to the appropriate team members.
• Maintain a positive and helpful demeanor when interacting with customers, ensuring a high level of customer satisfaction.
• Use draft emails as guidelines for responses.
• Utilize research skills to source components for customers using keywords, photos, and information received in the emails from customers.
• Answer customer calls during scheduled hours, providing assistance and guidance as needed.

Requirements / Qualifications and Experience:

• Proven work experience in self-disciplined time management to achieve target outcomes.
• Excellent written and verbal communication skills.
• Strong understanding of customer service principles and practices.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to utilize research skills to source components for customers using keywords, photos, and information received in the emails from customers.
• Be committed to delivering exceptional customer service experiences every minute of every day.