Job Overview

Our client is looking for a Home Improvement Appointment Setter to be the vital connection between interested homeowners and beautiful kitchen transformations. In this role, you’ll work with warm, qualified leads from proven marketing channels—no cold calling required. You’ll help homeowners take the next step in their renovation journey by scheduling in-home consultations with the sales team. This role puts you at the heart of the customer experience, where your communication skills directly impact both customer satisfaction and company growth in the exciting home improvement industry.

Client Overview

A thriving countertop installation company serving the greater Chicago metropolitan area with a 75-mile service radius spanning Illinois, Indiana, and Wisconsin. They’ve built a robust lead generation system through established marketing channels and are scaling their appointment setting operations to meet growing demand for their stone surface installations.

Schedule

• Monday - Friday, 9:00 AM - 6:00 PM CST, with 1 hour unpaid break (40 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Responsibilities

• Contact warm leads generated through Facebook ads, Angie’s List, and established marketing channels via phone and text
• Schedule in-home consultations for sales representatives with qualified prospects
• Manage lead flow and customer interactions through the company’s CRM system
• Follow up strategically with potential customers to convert inquiries into confirmed appointments
• Maintain detailed records of all customer touchpoints and appointment scheduling activities
• Collaborate with the sales team to ensure smooth handoffs and optimal appointment quality
• Track conversion metrics and appointment show rates to optimize scheduling processes

Requirements

• Previous experience in home improvement industry call centers or appointment setting (strongly preferred)
• Background working with countertop, flooring, kitchen/bath, or similar home renovation companies
• Strong phone communication skills and comfort with text-based customer outreach
• Experience with CRM systems and lead management processes
• Ability to work full-time during Central Standard Time business hours
• Reliable internet connection and professional home office setup

Qualifications

• Experience with Facebook lead ads or Angie’s List lead management is a bonus
• Understanding of the home renovation sales cycle and customer decision-making process is helpful

Why Join This Team?

• Work with warm, qualified leads from established marketing channels—no cold calling
• Join a growing company with expansion plans and career advancement opportunities
• Flexible remote work environment with full-time stability
• Direct impact on customer experience in the rewarding home improvement industry
• Supportive team environment with established processes and proven lead sources
• Opportunity to grow with the team as they scale operations

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.