Job Overview

Our client is looking for a highly organized and personable assistant to support the daily operations of a growing, luxury med spa and dental practice. This role is a unique hybrid of high-end patient coordination, executive administration, and digital marketing execution. You will be the primary point of contact for patients, ensuring a seamless experience from the first text inquiry to post-treatment aftercare, while also serving as a creative engine for the brand’s social media presence.

Client Overview

A boutique, high-end healthcare provider specializing in aesthetic and dental services. They operate with a focus on luxury client service and utilize a modern tech stack to manage patient journeys. The practice values a consistent brand voice and a "white-glove" approach to patient acquisition and retention.

Schedule

• Monday – Friday, 10:00 AM – 3:00 PM San Diego, CA, Pacific Standard Time (25 hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

Responsibilities

• Patient Coordination: Manage all client communication via text and email; handle complex scheduling and rescheduling through Boulevard and Weave systems.
• Lead Nurturing: Capture and guide new leads into virtual consultations and conduct pre-assessments for prospective patients.
• Aftercare & Support: Respond to patient inquiries post-procedure and escalate medical concerns to providers when necessary.
• Social Media Execution: Edit and repurpose short-form video content (Instagram Reels, TikTok) using provided footage and CapCut/Canva; manage content libraries for "before and after" transformations.
• Marketing Support: Schedule posts across platforms and respond to social media inquiries to convert followers into consultations.
• Executive Administration: Provide day-to-day business support, maintain organized digital records, and assist with process improvements to maximize provider efficiency.

Requirements

• 2+ years of experience in customer service, administration, or a client-facing role.
• Digital Proficiency: Proven experience managing or supporting social media accounts (Instagram, TikTok) and using video editing tools like CapCut or Canva.
• Communication Mastery: Strong written skills for professional email, messaging, and luxury brand interactions.
• Technical Literacy: Ability to learn and navigate web-based booking and CRM systems quickly.
• Compliance: Basic understanding of HIPAA compliance and patient privacy standards.

Qualifications

• Previous experience in a med spa, dental, or luxury healthcare environment (Highly Regarded).
• Experience with Boulevard or Weave booking systems (Preferred).
• A strong eye for aesthetic branding, content trends, and luxury "visual storytelling" (Preferred).
• Self-starter mindset with the ability to manage operational workflows independently.

Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own reliable computer and high-speed internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

Reminder

Please follow the provided link to BruntWork’s Career Site to finish your initial application requirements, including the assessment questions, technical check, and voice recording. Submissions with all requirements fulfilled will receive priority review.